A. Yes, it is possible to place an order on the Dolce&Gabbana online store, deliveries are guaranteed in all 101 countries which we usually ship to. If the restriction guidelines change for one or more shipping areas, you will be informed at the checkout. For more information visit the Shipping section.Back to top
FAQ - Covid-19
ANSWERS - Covid-19
Yes, we are abiding by all the guidelines issued by the World Health Organization and local authorities. The entire supply chain, from the warehouses to the preparation and delivery of the goods, follows the safety measures and hygiene standards required by the regulations for both professionals and products.Back to top
Yes, deliveries are guaranteed and free of charge in all 101 countries which we usually ship to. If the restriction guidelines change for one or more shipping areas, you will be informed at the checkout. For more information visit the Shipping section.Back to top
Yes, the Return service has not undergone any changes. For more information on how to return items, visit the Returns and Refunds section.Back to top
Yes, our Customer Service is available for any questions or requests for assistance, click here to contact us.Back to top
01. How do I make a purchase?
Shopping on the Dolce&Gabbana Online Store is easy: if you know what you are looking for, use the specific category links, such as 'Shoes', 'Accessories' section on the site, or browse through our 'Icons'.
Once you have found an item, select your size and color and use the 'ADD TO BAG' button underneath.
Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag, you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.
Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account':
- • Track your orders and review past purchases;
- • Request your Return Authorization Number directly from your account;
- • Gain access to your ‘Wish List’;
- • Be notified when new products are available;
- • Save your address and card details for faster shopping;
- • Manage your account details and newsletter subscriptions.
If you’ve forgotten your password follow these steps to restore it:
- • Click on the Sign In icon in the top right corner
- • Select “Forgot Password”
- • Follow the instructions shown in the pop-up that will open
- • Insert your email address and click on send
You will receive an email with a new temporary password and you can modify it when you want, simply follow the instructions.Back to top
On the Dolce&Gabbana Online Store, sizes may be based on the Italian or International sizing system. To convert this to your usual size, simply click on 'Sizing Info' on every product page. Where an item runs small or large to size, this will also be identified in the item description.Back to top
All the products shown on our website are available, subject to restriction due to some special materials and applicable to some countries of dispatch. For the products not readily available, a pre-order service is available, which is marked with a special label on the product page. For more information on pre-order, click here.Back to top
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (even if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.Back to top
There are two ways to remove previously saved credit card details: either edit or add a new shipping or billing address or during your next purchase, simply unselect the option "remember my payment details" on the payment page.Back to top
09. Does the Dolce&Gabbana Online Store deliver to post office boxes or freight forwarding addresses?
Please note that we are unable to deliver to Post Office Boxes, use General Delivery or deliver to freight forwarding addresses.Back to top
Due to international trading agreements and regulations, we are obliged to adhere to particular shipping restrictions. As a result, we are unable to ship items made of exotic skins outside of the EU. In addition, some products manufactured in China and fine jewelry of certain compositions are not allowed to be shipped to some countries. If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it.
To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU. For more information, please read our Shipping Information section.
Below you can find a list of the currencies available:
|China and Mongolia
|Hong Kong and Macao
|Hong Kong Dollar
|South Korean Won
|Liechtenstein and Switzerland
For all other destinations, the charge will be in Euros or US Dollars. If you are a customer with a credit card whose predetermined currency is none of the above, the final price will be calculated according to the applicable exchange rate on the day the credit card company processes the transaction. To change the currency, simply change the shipping country.Back to top
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.Back to top
We offer different shipping options to meet your needs. For further details, please visit our Shipping Information section.Back to top
All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.Back to top
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.Back to top
We are unable to redirect orders to a different address after shipment. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.Back to top
It is not possible to combine orders or add items to an existing order.Back to top
Once you have completed the online purchase process, you will receive a confirmation email to the address used to place the order. Payment will be taken from your credit or debit card at the time of order confirmation.Back to top
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'.Back to top
We aim to ship all orders within 24 hours. Orders placed before 2 pm will be shipped the same day, those made thereafter will be shipped from our warehouse the next day. Estimated delivery times are to only be used as a reference, and we are not responsible for any delay caused by credit card payment authorization.
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'. If you are not registered, sign up now so you can track future orders.
The standard packaging is composed of a rigid black box which is sealed with black satin ribbon and personalized with the Dolce&Gabbana logo. For some product categories, there is an additional customised protective packaging, in which the item is wrapped. The items thus presented are packaged and delivered with an external Havana cardboard box.Back to top
To discover our returns and refunds policy and to learn how to return an item, please kindly visit our Returns section in the Customer Service area.Back to top
In your 'Wish List' you can save your favorite products, keep track of them and eventually purchase them whenever you please.Back to top
To create a ‘Wish List’ you will need to be registered and signed in. When browsing, use 'Add to Wish List' on the product page and items will automatically move into your Wish List, which can be found at the top right of the navigation bar ('heart' symbol). Click on the product image to go to the product page and see more specific details about the item. You can also add to your ‘Shopping Bag’, or remove the item.Back to top
You can send your ‘Wish List’ to others and include a personalized message.Back to top
You can send an order as a gift. All you have to do is add the products you would like to send as a gift to your shopping bag. Check the "gift option" box at checkout and fill in the required fields. You can also add a personal message which will be sent with your gift and choose whether to send the confirmation email, without the price, to the recipient.Back to top